marine certified boat dealership orlando florida

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Marine Industry Consumer Bill of Rights

Preamble

Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales:  

  • The assistance of a capable and knowledgeable sales consultant
  • Advertising and representations that are truthful and factual
  • A written disclosure of all details associated with a purchase
  • An explanation of the proper usage and operation of products
  • Products properly prepared, inspected and tested before delivery
  • The delivery of new products as scheduled
  • An explanation of all maintenance requirements and schedules established for your product
  • An explanation and written copies of warranties on all prodcuts and major components

Service:
  • The explanation of maintenance/repair plans including estimated repair time and cost
  • An itemized list of all charges (both warranty and retail) with thorough explanation
  • Prior approval of changes in repair costs or additional charges should they occur
  • Maintenenace/repair work done right the first time by knowledgeable trained technicians
  • Maintenance/repair work completed when promised
  • Timely notice of changes in service delivery time if delays are experienced in repair completion
  • Inspect any replaced/damaged components upon presentation on the invoice/work order
Operations:
  • Fair, open and honest treatment without discrimination
  • Respectful, professional and accurate responses to all your product questions and requests
  • Privacy and confidentiality of customer records
  • Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

My Service Tracking Pro current customers only:

  

FACTORY TRAINED ON                          INSTALLS    
 MERCURY                                                    TOWER AND TOWER ACCESSORY
 MERCRUISER                                               STEREO AND TV EQUIPMENT   
 VOLVO PENTA                                            HEATERS   
 YAMAHA                                                      ENGINE AND CARBURETOR UPGRADES   
 KOHLER  GENERATORS                            HOUR METERS    
 SYSTEMS AND EQUIPMENT               
 OUTBOARDS
 STERNDRIVES                                         
 
AND So Much More...
best boat customer service
Contact Information
*  Name:  
*  Email:  
*  Day Phone:  
Extension:
*  Home Phone:  
Fax:  
Address:  
Address:  
City:  
State/Province:  
Zip/Postal Code:  
*  Contact:  
Boat Information
*  Year:  
*  Manufacturer:  
*  Model:  
Hull ID Number:  
Hours:  
Warranty:   Yes No
  Engine Mfr:  
  Engine Model:  
Motor Type:   Inboard
Outboard
Stern Drive (I/O)
# of Motors: Single Double Triple
Horsepower:
Fuel Type:   Gas Diesel
Describe Service Needs
What kind of service do you need done?
Change Transmission Oil Change Engine Oil & Filter
Engine Tune-Up Bilge Pump Repair
20 hr. Service Check 100 hr. Service Check
Canvas Repair Lubricate Trailer Bearings
Steering Rack and Pinion Steering
Check Electrical System Upholstery Repair
Adjust Throttle Shifter Gel Repair
Prop Issue Other – Describe below.
Details:
* When would you like your appointment? 
Prior Service History
Have we performed service work for you before?
Yes No 		Last In:
Work Done:
* These fields are required

 
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Brands We Carry
Bayliner
Hurricane
Key West
Mercury
Volvo Outboard Motors
Sweet Water
Trophy
Yamaha
Rinker

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We sell Yamaha jet boats, Rinker cruiser and bowrider boats, Hurricane deck boats, Bayliner cruiser and bowrider boats, Trophy fishing and center console boats, Key West fishing and center console boats, Sweetwater and Godfrey pontoon boats. All boats powered with one of the following motors: Yamaha motors, Mercury motors, Volvo Penta motors, or Mercruiser motors. We do boat and motor service and repair on all of these boats and motors and more.

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